Customer Satisfaction Survey

Greetings,

We would like to give our gratitude to our valuable customers who purchased our products.
We are conducting customer satisfaction survey to get the valuable feedback and opinions in order to provide our customers with better quality product and services this year.
The results of this survey are confidential and will not be used for any purpose other than statistical analysis. Even if you are busy, would appreciate it if you can take your time to cooperate.

Name of Company

Name of Person In-Charge for Evaluation

Date of Evaluation

Question 1. Your business area of your company

Business Of Company

Question 2. Your company’s major products

Major Products

Question 3. Number of people working at your company

No of people working

Evaluation of Quality

Quality of Product


Quality of Product (Suggestion)

Quality compared to other companies


Quality compared to other companies (Suggestion)

Product Protection


Product Protection (Suggestion)

Packing


Packing (Suggestion)

Satisfaction after use


Satisfaction after use (Suggestion)

Evaluation of Delivery Performance

Delivery Performance (Delivery in Time / Delay)


Delivery Performance (Suggestion)

Cooperation for urgent delivery request than agreed date


Cooperation for urgent delivery request than agreed date (Suggestion)

Delivery Errors (Q’ty / Quality / Mismatch with MTC)


Delivery Errors (Suggestion)

Document Preparation


Document Preparation (Suggestion)

Price Evaluation

Product Price (Against other companies)


Price against quality (Against Dynamic Forge’s quality itself)


Action to quotation requests


Suggestion for Improvement

Service

Response against questions for products, Technical issues, and etc.


Suggestion

A/S Action


A/S Action (Suggestion)

Friendliness when providing the A/S


Friendliness when providing the A/S (Suggestion)

Friendliness of Sales Persons


Friendliness of Sales Persons (Suggestion)



What would you suggest to Dynamic Forge ?


Mr. Kalyan Singh Parmar/Director/ Dynamic Forge & Fittings (I) P. Limited