Customer Satisfaction Survey

Customer Satisfaction Survey

Greetings,

We would like to give our gratitude to our valuable customers who purchased our products.
We are conducting customer satisfaction survey to get the valuable feedback and opinions in order to provide our customers with better quality product and services this year.
The results of this survey are confidential and will not be used for any purpose other than statistical analysis. Even if you are busy, would appreciate it if you can take your time to cooperate.

Question 1. Your business area of your company
Business Of Company
Question 2. Your company’s major products
Major Products
Question 3. Number of people working at your company
No of people working
Evaluation of Quality
Quality of Product
Quality of Product (Suggestion)
Quality compared to other companies
Quality compared to other companies (Suggestion)
Product Protection
Product Protection (Suggestion)
Identification & Traceability
Identification & Traceability (Suggestion)
Packing
Packing (Suggestion)
Satisfaction after use
Satisfaction after use (Suggestion)
Evaluation of Delivery Performance
Delivery Performance
(Delivery in Time / Delay)
Delivery Performance (Suggestion)
Cooperation for urgent delivery request than agreed date
Cooperation for urgent delivery request than agreed date (Suggestion)
Delivery Errors
(Q’ty / Quality / Mismatch with MTC)
Delivery Errors (Suggestion)
Document Preparation
Document Preparation (Suggestion)
Price Evaluation
Product Price
(Against other companies)
Price against quality
(Against Dynamic Forge’s quality itself)
Action to quotation requests
Suggestion for Improvement
Service
Response against questions for products, Technical issues, and etc.
Suggestion
A/S Action
A/S Action (Suggestion)
Friendliness when providing the A/S
Friendliness when providing the A/S (Suggestion)
Friendliness of Sales Persons
Friendliness of Sales Persons (Suggestion)
What would you suggest to Dynamic Forge ?
• Thank you for completing this questionnaire and we will repay you with good quality. • We don’t use this survey for purpose other than customer satisfaction surveys, and confidentiality guarantees • If you have any questions, please feel free to contact us. Tel : +91 22 23855158 Email - info@dynamicforgefittings.com

Mr. Kalyan Singh Parmar/Director/ Dynamic Forge & Fittings (I) P. Limited